Privacy Policy

This Privacy Policy explains how Yarn Up ("we", "our", or "us") collects, uses, and discloses your personal information when you visit or use our website (the "Site"), access our services, or make a purchase. By using or accessing the Site and our services (the "Services"), you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of our Services.

Changes to This Privacy Policy
We may update this Privacy Policy periodically, for reasons including legal, operational, or regulatory changes. When we do, we will post the revised Privacy Policy on the Site and update the "Last updated" date. Any changes to this policy will become effective once they are posted.

How We Collect and Use Your Personal Information
We collect personal information in the course of providing our Services. The types of personal information we collect depend on how you interact with us. The information we collect may include but is not limited to:

Information You Provide Directly:
Basic contact details (e.g., name, address, phone number, email address).
Order information (e.g., billing and shipping address, payment details).
Account information (e.g., username, password, security questions).
Customer support information (e.g., information you share when you contact us).

Information Collected Through Cookies:
We automatically collect certain data using cookies, web beacons, and similar technologies. This may include data about your device, browser, IP address, and usage patterns of the Site.

Information from Third Parties:
We may obtain information from third-party service providers like payment processors, vendors, and advertising partners.

How We Use Your Information
We use the personal information we collect for the following purposes:

To Provide Our Services: We use your information to process your orders, fulfill requests, communicate with you about your account or transactions, and deliver products or services you request.

Marketing and Advertising: We use your information to send marketing communications (e.g., emails, texts, or postal mail) and to personalize advertising based on your preferences.

Security and Fraud Prevention: We use your information to detect, investigate, or prevent fraudulent or illegal activities. This includes ensuring the security of our website and your personal data.

Customer Communication: We may contact you for customer support or to provide updates about our Services.

Cookies
We use cookies to enhance your user experience on the Site. Cookies help us analyze website traffic, remember your preferences, and improve your interaction with the Site. Most browsers accept cookies by default, but you can modify your browser settings to refuse or delete cookies. Keep in mind that blocking cookies may affect your ability to use certain features of the Site.

For more information about cookies used by our services, see Shopify’s cookie policy: https://www.shopify.com/legal/cookies.

How We Disclose Your Information
We may disclose your personal information in the following situations:
To service providers who perform services on our behalf (e.g., payment processors, customer support services).
To our business partners, including Shopify, for business and marketing purposes.
In connection with a business transaction, such as a merger or sale of assets.
To comply with legal obligations (e.g., subpoenas, search warrants).
With your consent or at your direction (e.g., sharing your information with third-party services you choose to use).

User-Generated Content
The Services may allow you to post product reviews or other user-generated content. Please be aware that any information you post publicly can be accessed by others, and we cannot guarantee its security or privacy once it is shared. We are not responsible for how others use the content you post publicly.

Third-Party Websites
Our Site may contain links to third-party websites. These sites are not controlled by us, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites before providing any personal information.

Children’s Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have inadvertently collected personal information from a child, please contact us to request its deletion.

Data Security and Retention
We employ reasonable security measures to protect your information, but no security system is completely foolproof. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These rights may include:
Right to Access: You may request a copy of the personal information we hold about you.
Right to Delete: You may request that we delete your personal information.
Right to Correct: You may request that we correct inaccurate information we hold about you.
Right to Portability: In certain cases, you may request that we transfer your personal information to another service provider.
To exercise these rights, please contact us using the details below. We may require verification of your identity before fulfilling your request.

Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email:hello@yarnup.co.nz

Address: 

Kiosk K006, Riccarton Westfield, Christchurch

Shop 22. Northlands Shopping Centre, Christchurch